Portfolio•SupportLink AI
AUTOMATION • LLM + PYTHON
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AI support agent with human handoff
Project Overview
An AI agent that resolves tier-1 questions and escalates complex issues to a human in Discord.
The Challenge
Support teams were overloaded with repeated questions and slow response times.
The Solution
We deployed an LLM-based assistant with a curated knowledge base, tooling, and safe handoff flows.
Client
UpNorth Tech Partner
Timeline
6 Weeks
Tools
PythonLLMVector SearchDiscord API
Measurable Impact
85%
Tier-1 Resolved
< 30s
Avg. Response
4.8/5
CSAT
41%
Tickets Reduced
Visual Gallery
A quick look at key screens, systems, and UI components.
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